Fast, safe & transparent.
Everything about how we handle, pack, and deliver your Ziya orders — from click to doorstep.
Office Hours & Customer Support
Working Hours
After-hours queries are addressed the next working day.
Customer Support Contacts
For faster support, reach out via WhatsApp (+91 9003828556) or ziyasupport@gmail.com.
Order Processing Time
Orders before 2 PM
Orders placed before 2:00 PM on working days are dispatched the same day.
Orders after 2 PM / Weekends
Orders placed after 2 PM or on weekends are dispatched the next working day.
All orders are dispatched within 24 hours to 3 working days from order placement.
Delivery Timelines
After dispatch, delivery time varies based on your location.
Tamil Nadu
Karnataka, Andhra, Kerala, Telangana
North India
Remote Areas
Note: Timelines are estimates and may vary during festive periods, weather disruptions, or limited courier access areas.
Order Tracking & Updates
WhatsApp Tracking
Once dispatched, you will receive the tracking ID directly on your WhatsApp number.
Email Tracking
A dispatch confirmation with full tracking details is sent to your registered email.
Tracking details update within 24 hours of dispatch.
Track your order live → Track Order
Return and Exchange Policy
No Returns or Exchanges
We do not accept returns. In case of any damage, share an unboxing video with our WhatsApp or email. Once received, the necessary action will be taken promptly.
If a shipment is returned due to:
Incorrect address or phone number
Customer unavailability
Delivery attempt failed multiple times
We cover the return shipping cost back to our warehouse. However, if you want the order re-shipped, re-shipping charges are paid by the customer.
Damaged or Lost Shipment Policy
If your order arrives damaged or does not arrive at all.
Damaged Shipment
- Report within 24 hours of delivery.
- Send photos and order details to ziyasupport@gmail.com.
- Action will be taken promptly after review.
Lost Shipment
- Refunds cannot be provided for lost parcels.
- We will ensure a replacement is sent to you.
- Contact us with your order ID to raise a claim.
Special or Restricted Zones
For orders to J&K, North East India, Andaman & Nicobar, and other remote areas:
Longer Delivery
Typically 7 to 14 business days for delivery to these regions.
Coverage Limits
Some couriers may not service all pincodes in these zones.
ODA Charges
Additional handling charges may apply for Out of Delivery Area (ODA) pincodes.